Frequently Asked Questions

You can send us an email at info@akazacards Our customer service team will be happy to help you with all your questions!

We ship throughout Europe.

We ship from the Netherlands.

We accept all major credit cards ( VISA, Mastercard, AMEX ) and payments via Ideal , PayPal .

All orders are processed and shipped from our warehouse. Please allow extra processing time during holidays and promotions. Orders are processed between Monday and Friday . Within 1-3 business days of your order, it will be processed and shipped the next business day. We do not ship on weekends.

Delivery usually takes between 3-5 working days.

If your order has not arrived after 30 days , you are eligible for a full refund.

The prices on our website include applicable VAT. For orders within the European Union, no additional import duties are normally charged.

For shipments to countries outside the European Union, local import duties, taxes and/or customs clearance fees may apply. These charges are determined by the authorities in the destination country and, unless otherwise stated during checkout, are the responsibility of the recipient. AKAZA has no control over these charges.

Please contact us at info@akazacards.com for return instructions.

If you received an incorrect, damaged or defective item, please contact us immediately. Please send us your order number , pictures of the item and relevant details once you receive the package. We will do our best to resolve the issue as soon as possible.

All refunds will be credited to the original payment method. If you paid by credit or debit card, your refund will be processed within 7-10 business days . If you haven’t received your refund yet, please contact your bank or credit card company. It may take some time for it to appear on your account.